FAQs
Q: What does “Business Day” refer to for shipping delivery time estimates?
A: When estimating your order’s arrival date, please do not include weekends and holidays.
Q: Can all items be shipped via Express service?
A: No. Some bulky or oversized items, cut-to-order fabrics or hazardous materials cannot be shipped via Express service. We will be happy to ship these items standard delivery. If you have items in your cart that require Express shipping, please enter a separate order.
Q: Do you ship to post office boxes?
A: Only orders shipping from our warehouse can ship to P.O. boxes and will be delivered within the United States by the U.S. Postal Service (USPS). Orders shipping directly from our manufacturers cannot ship to P.O. Boxes.
Q: Do you ship to US Territories, including Guam, Puerto Rico and the US Virgin Islands?
A: Yes, we do ship to Guam, Puerto Rico and the US Virgin Islands, however shipping does take a little longer so please expect 14-21 business days for your order to arrive. At this time, Singer sewing machines and Studio Designs furniture cannot be shipped to these territories.
Q: Do you ship to military bases?
A: Yes. Please keep in mind that delivery to military addresses may take longer, so please expect 21-30 business days for your order to arrive. However, Singer sewing machines and Studio Designs furniture cannot be shipped to military bases overseas.
Q: Do you ship to rural route numbers?
A: Yes, standard shipping only.
A: At this time dresslittly does not accept backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping. In some cases, when your item is shipping directly from the manufacturer, we may notify you of a delay and hold your order until the manufacturer can ship it.
Q: Why did my order come in multiple boxes or from multiple carriers?
A: We may ship your order to you in multiple boxes or via multiple carriers due to:
- The order size — large orders often are split into multiple boxes for more efficient delivery.
- The item’s size — some items required special handling and packaging and thus a separate box.
- The item’s source — some items will come to you directly.